Frequently Asked Questions

Everything you need to know about bringing Scandinavian design into your home.

What is the typical shipping timeframe for furniture?

Most in-stock furniture items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location in North America.

Do you offer international shipping?

Currently, FRAMA North ships exclusively within the United States and Canada. We are looking to expand our shipping zones in the near future.

What is your return policy for home decor?

We offer a 30-day return window for most home decor items, provided they are in their original packaging and unused condition. Please note that custom-made furniture is final sale.

Are your materials sustainably sourced?

Yes, sustainability is at our core. We partner with artisans who use FSC-certified wood, recycled textiles, and low-impact production methods to ensure high-quality, ethical products.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.